crickex welcome Privacy Policy

1 Introduction and Scope

crickex welcome is an online entertainment and sports betting platform serving users in Bangladesh. When you use our website, create an account, or access any of our services, we collect certain personal information. This privacy policy explains what data we collect, why we collect it, and how we handle it.

This policy applies equally to crickex welcome's main website, mobile application, and all associated digital services. By using our services, you agree to this privacy policy. This policy is an integral part of our Terms and Conditions and both should be read together.

The platform is for users aged 21 and above only. Our approach to protecting minors is discussed in detail in Section 8 of this policy.

2 Data Collection

We collect user information in several ways. The following types of data may be collected by crickex welcome:

2.1 Information Provided Directly by You

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Residential address
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Any information provided in your support tickets or live chat

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and version
• Time, date, and duration of website visits
• Which pages were visited and how long was spent on them
• Operating system and screen resolution

2.3 Transaction-Related Information

• Deposit and withdrawal history and amounts
• Records of gaming and betting activity
• Bonus claim history and wagering activity

3 Purpose of Data Use

crickex welcome uses the data collected for the following legitimate purposes:

• Account Management: Completing the registration process, carrying out identity verification (KYC), and keeping accounts secure.
• Payment Processing: Completing deposit and withdrawal transactions and ensuring withdrawals are processed within 30 minutes to 3 hours.
• Customer Support: Answering your questions and resolving issues through 24/7 live chat and email support.
• Fraud Prevention: Preventing unauthorised access, money laundering, and other financial crimes.
• Promotional Communications: Informing you about new bonus offers and promotions with your consent.
• Platform Improvement: Analysing user experience to improve the quality of our services.
• Legal Compliance: Meeting applicable legal and regulatory requirements.

We will never use your data beyond these stated purposes. To ensure responsible gaming, we may analyse your gaming patterns and, where necessary, provide responsible gaming tools and support.

4 Data Storage and Security

The security of your data is our top priority. crickex welcome has put in place the following technical and organisational measures:

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption technology is used for all data transmissions.
• Industry-standard encryption algorithms are applied to store sensitive information.
• The network is protected through firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, records of financial transactions may be retained for a specified period in accordance with applicable law.

4.3 Response to a Data Breach

If a data breach occurs that poses a high risk to your rights and freedoms, we will notify you directly as soon as possible and take the necessary protective steps.

5 Cookie Policy

The crickex welcome website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Used to understand which parts of the site are being used and how much.
• Marketing Cookies: Used to show you relevant ads and offers based on your preferences.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some important functions of the site.

6 Sharing Data with Third Parties

crickex welcome does not sell, rent, or commercially transfer your personal data to any third party. However, data may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted third-party organisations that provide specific services on our behalf (such as payment processing, identity verification, and customer support software). These organisations operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be provided to the relevant authorities when required by a court order, government directive, or legal investigation. In such cases, we will only provide information that is legally required.

6.3 Fraud Prevention

As part of anti-money laundering (AML) and fraud prevention activities, limited information may be shared with relevant financial institutions and authorities.

7 User Rights

As a user of the crickex welcome platform, you have the following rights over your personal data:

• Right of Access: You may ask what information we hold about you and request a copy of that data.
• Right to Rectification: If any of your information is incorrect, you can contact us to have it corrected.
• Right to Erasure: In certain circumstances you may request that your data be deleted, though some information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing: You may object at any time to your data being used for marketing communications.
• Right to Withdraw Consent: Where data is being processed on the basis of consent, you may withdraw that consent at any time.
• Right to Data Portability: You may request your data in a structured, commonly usable format.

To exercise these rights, contact our support team via live chat or email. To learn more about us, visit the About Us page.

8 Protection of Minors

crickex welcome strictly prohibits anyone under the age of 21 from creating an account or using the platform. To enforce this age limit, we carry out an age verification process at the time of account registration.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated data.

We never knowingly collect information from minors. If you believe a minor is using our platform, please contact us immediately.

9 Policy Changes

crickex welcome may update this privacy policy from time to time. We will notify you before any changes take effect. For significant changes, we will send a notification to your registered email and publish a notice on the website.

The date of each update will be shown at the top of this page as "Last Updated". Continued use of the platform after changes have been made will be taken as your agreement to the revised policy.

We recommend that you review this page regularly. For full details on our general rules, visit the Terms and Conditions page. If you have any questions, you may contact us through the channels mentioned in the section below.