Commitment to safe and informed gaming

Responsible Gaming — Your safety is our priority

crickex welcome believes that betting and casino gaming is entertainment only — not a way to earn a living or solve financial problems. On this page we explain how to stay in control of your gaming, when to seek help, and where to find it.

For ages 21+ only — strictly prohibited for minors

Why we take responsible gaming seriously

crickex welcome provides a fair and transparent environment for all players. We are committed to supporting the financial and mental well-being of everyone who plays on our platform. Betting can be enjoyed as normal entertainment, but for some people it can get out of control over time. That is not a weakness — it is a recognised condition with real solutions.

Our Terms and Conditions clearly state that this platform is for persons aged 21 or older only. Age is verified when an account is opened, and any account found to belong to a minor is closed immediately. To prevent any underage family member from accessing your account, keep your device password-protected.

If you have any questions about responsible gaming, you will find detailed answers on our FAQ page. Our 24/7 live chat support is also always available to help you directly.

Tools to keep your gaming under control

crickex welcome offers several self-control features that you can activate at any time. Contact us via 24/7 live chat or email to enable these limits.

Deposit Limit

Set a maximum amount for your daily, weekly, or monthly deposits. If you want to increase a limit, a waiting period applies.

Time Limit

Decide in advance how long you will play in each session. When the set time is up, the platform automatically sends you an alert.

Self-Exclusion

You can close your account completely for a set period (from 7 days to permanently). You will not be able to log in while this break is active.

Loss Limit

If your losses exceed a set amount, your account automatically ends the session so that further losses are prevented.

Cooling-Off Break

Take a temporary break of 72 hours. During this time, promotional messages will be paused and no new bets can be placed.

Activity Review

View a summary of your deposits, betting history, and wins and losses at any time — the most effective way to understand your own habits.

Recognise the warning signs of a problem

If you notice any of the following signs in yourself, speak to someone now or contact support.

Placing larger and larger bets repeatedly in an attempt to recover money lost on betting
Hiding your gaming from family or friends and not telling them about it
Cutting down on sleep, work, or study time to spend more time betting
Feeling restless, irritable, or low when you are not betting
Using money set aside for bills or urgent expenses to place bets
Trying to stop betting but failing repeatedly

Principles of healthy gaming

Set a budget

Only bet money that you can afford to lose without it affecting your household.

Set a time limit

Instead of playing for long stretches without a break, stick to a set time limit and take breaks.

Do not bet on emotion

If you are feeling sad, angry, or stressed, step away from betting at that moment.

Think of it as entertainment

Betting is not a source of income. Winning is a bonus, losing is normal — keep that in mind.

Where to get help

Asking for help is a sign of courage. You can get professional support through any of the channels listed below. Our support team is also here for you.

crickex welcome Support

Our support team is available in Bengali and English 24 hours a day, 7 days a week. Contact us now to activate self-exclusion or any other limit.

Live Chat — available around the clock

[email protected]

Family and trusted people

Talk to a close family member or a trusted friend. Having someone by your side makes change much easier. Let your family know about the limits you have set.

Family support is the first step

Professional Counselling

Mental health specialists and behaviour change experts in Bangladesh provide professional support for this issue. Contact your nearest mental health centre or hospital.

Nearest mental health service centre

Protecting minors

crickex welcome strictly ensures that only persons aged 21 or older can open an account and play on this platform. Age verification is mandatory at registration, and additional identity checks are carried out in cases of doubt.

If there are children or teenagers in your home, use a strong password on your device and always log out. Never enter your login password in front of others. Our Privacy Policy explains how we protect user data and what steps are taken to prevent misuse.

Parents can use software that blocks gaming and betting sites to control their children's internet access. This is an additional layer of protection that helps keep the family safe.

More about self-exclusion

Self-exclusion means deliberately closing your account for a set period of time. That period can be seven days, one month, six months, one year, or permanent. During exclusion you cannot log in, will not receive any bonus offers, and cannot place any new bets.

To activate self-exclusion, let our support team know via live chat. Once activated, it cannot be cancelled before the set period ends — this is intentional, so that decisions cannot be reversed in a moment of impulse.

Questions and answers about responsible gaming

Users must be at least 21 years old to open an account and play at crickex welcome. Age is verified at the time of registration, and additional identity documents may be requested in cases of doubt. If an account is found to belong to someone under 21, it is suspended and the process to return any deposited funds is started.

To set a deposit limit, contact our live chat support or send an email to [email protected]. Let us know your preferred limit type (daily, weekly, or monthly) and the amount, and our team will activate it promptly. Reducing a limit takes effect immediately, but increasing one is subject to a waiting period.

During self-exclusion, you will not be able to log in to your account. No promotional emails or messages will be sent to you. Any funds in your account will be kept safe, and once the exclusion period ends (if it is not permanent) you will regain access. For permanent exclusion, contact us by email to arrange the return of your account balance.

If you find that you cannot stop even when you want to, that you keep placing larger bets hoping to recover losses, that your attention is drifting away from family or work, or that you are borrowing money to bet — you should seek professional help. This is not a weakness; it is a recognised mental health condition that can be treated.

Start by talking to them openly and with empathy. Instead of blaming them, suggest facing the problem together. Recommend seeking help from a professional mental health counsellor. If needed, you can contact our support team to ask for assistance regarding their account.

Promotional communications are paused during self-exclusion and cooling-off periods. However, setting deposit or time limits generally does not stop you from receiving bonus benefits — you will simply need to play within those limits. Contact support for specific questions.